For all calls that are not free, you should hear a message notifying you of the call rate.If you don't hear the message, your call is not going through Google Voice and your call may be subject to your carrier's rates.

There are ways to sign up for Google Voice outside of the US, but even if you manage to do so you’ll be left with a US number. Google allows anyone to place free calls to the US and Canada from Gmail.

However, these calls will appear to come from a random shared number that your recipients won’t recognize.

If you switch to Google Voice, calls you place from Gmail will appear to come from your own personal Google Voice number.

If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.

If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.

Our Customer Service Center is open Monday through Friday 7 a.m. Our Customer Service Representatives are standing ready to answer your questions either by phone or email. Best day to call for faster service: Friday Phone: 512-424-2600 Email our Customer Service Center by completing the form provided below.Our phone recording is lengthy, but necessary to help categorize your call and get you to the right area to answer your questions. Please allow 4 to 5 business days for a response to your email.Best time to call for faster service: Monday—Friday 7 a.m. We appreciate your patience as we work to answer the large volume of inquiries we receive. Emails received with incomplete information can NOT be processed.If you don’t turn on Click2Call, all calls will be routed through a Google Voice access number. Callers will be charged for the call based on their cellphone plan. If the access number’s area code isn’t the same as your area code, you may be charged long distance rates. If you’re traveling to another country, you may be charged international calling rates by your cellphone provider.